Last updated: 10 August 2026
Bloem In Concert respects your privacy and is committed to protecting your personal information.
This Privacy Notice explains how we collect, use, store and share personal information when you visit our website, contact us, request a quotation, subscribe to event updates or purchase or manage event tickets.
For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), the responsible party is:
Legal or registered name: Bloem In Concert (PTY) Ltd
Trading name: Bloem In Concert
Registration number: 2021/761906/07
Email: info@bloeminconcert.co.za
Telephone: +27 87 255 8388
Depending on how you interact with us, we may collect:
your name and contact details;
information submitted through an enquiry, quotation or booking form;
event, venue and service requirements;
ticket orders, attendee details and booking references;
communication and marketing preferences;
correspondence between you and Bloem In Concert;
website usage information, such as device, browser and approximate location data;
payment status and transaction references received from payment providers; and
photographs or recordings where appropriate permission or another lawful basis applies.
We do not intentionally collect complete payment-card details. Payments should be processed securely by the appointed payment service provider.
We may collect personal information:
directly from you;
when you use our website or contact forms;
when you request a quotation or engage our services;
when you subscribe to announcements;
when you purchase or receive a ticket;
from an event organiser making a legitimate booking on your behalf;
through cookies and website technologies; and
from service providers involved in delivering an event or processing a transaction.
We may process personal information to:
respond to enquiries and prepare quotations;
plan and deliver contracted services;
process ticket orders and administer events;
send tickets, confirmations and important event information;
provide customer support;
manage cancellations, transfers or refunds where applicable;
communicate about upcoming events where permitted;
maintain business, financial and operational records;
improve our website and services;
protect our website, customers and business against misuse or fraud; and
comply with legal, regulatory and contractual obligations.
We process information only where we have a lawful justification, including consent, contractual necessity, legal obligations or legitimate business interests permitted by law.
When you purchase a ticket, we may share the information necessary to complete the transaction with our ticketing, payment, communication and event-service providers.
Payment providers process payment information under their own terms and privacy notices. Bloem In Concert may receive transaction details such as your name, order amount, payment status and booking reference, but should not receive your complete card information.
The identity of the applicable ticketing and payment provider will be displayed during the purchasing process.
We will send promotional messages only where permitted by law.
You may withdraw your consent or unsubscribe at any time by using the unsubscribe option in the message or contacting info@bloeminconcert.co.za. You may still receive essential communications relating to an active booking, ticket or contracted service.
Our website may use necessary cookies to operate correctly and optional cookies to understand website usage or support third-party features.
Where required, optional cookies will be used only after you have made a selection through our cookie notice. You can also control cookies through your browser settings.
Our current analytics and cookie providers are: [List providers or state that no optional analytics are currently used.]
We may share personal information with trusted parties where reasonably necessary, including:
website hosting and maintenance providers;
ticketing and payment providers;
email and communication services;
event venues and event organisers;
technical, security and professional service providers;
accountants, auditors, insurers or legal advisers; and
regulators, law-enforcement bodies or public authorities where legally required.
We require service providers acting on our behalf to process personal information only for authorised purposes and to apply appropriate safeguards.
We do not sell personal information.
Some service providers may store or process information outside South Africa. Where this occurs, we will take reasonable steps to ensure that the information receives an appropriate level of protection as required by POPIA.
We use reasonable technical and organisational safeguards designed to protect personal information against loss, unauthorised access, interference, misuse, alteration or disclosure.
No online system is completely secure, but we regularly consider the safeguards appropriate to the nature of the information we process.
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal and financial obligations, resolve disputes or enforce agreements.
When information is no longer required, we will securely delete, destroy or de-identify it where reasonably practicable.
Subject to applicable law, you may:
ask whether we hold personal information about you;
request access to that information;
ask us to correct or update inaccurate information;
request deletion where we are no longer authorised to retain it;
object to certain processing;
withdraw consent where processing is based on consent;
ask us to stop direct marketing; and
lodge a complaint with the Information Regulator.
We may need to verify your identity before completing a request.
To exercise these rights, contact info@bloeminconcert.co.za.
Our website and general services are not directed specifically at children.
Where an event or ticketing process requires information concerning a child, we will seek appropriate consent or another lawful basis and limit collection to what is reasonably necessary.
Our website may contain links to ticketing platforms, payment providers, social networks or other third-party websites. Those parties operate under their own privacy notices, and we encourage you to review them before providing personal information.
We may update this Privacy Notice when our services, technology or legal obligations change. The latest version will be published on this page with its effective date.
Material changes may also be communicated through an appropriate additional notice.
For questions, requests or complaints relating to your personal information, contact:
Bloem In Concert
Information Officer: Marlou Strydom
Email: info@bloeminconcert.co.za
Telephone: +27 87 255 8388
If we cannot resolve your concern, you may contact the Information Regulator (South Africa):
Website: www.inforegulator.org.za
Telephone: 010 023 5200
Email: enquiries@inforegulator.org.za
POPIA complaints: POPIAComplaints@inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg